Order status and returns, answered in one call
Customers ask where their order is or how to return something. The agent looks it up in your system, gives the answer and starts the return by your policy.
How the call is handled
- 01
The customer calls
Or messages on WhatsApp, any time.
- 02
The order is found
By order number or phone number, in your system.
- 03
The answer is given
Where it is and when it arrives, or what the return needs.
- 04
The next step is done
A return started, a ticket opened or the call passed to your team.
What it handles
Order look-up
Connected to your order or delivery system.
Your return policy
Returns follow your rules, every time.
Calls & WhatsApp
Same answers on both channels.
Complaints to a person
Upset customers reach your team with the context.