A call for every out-of-stock item
When an item in an order is missing, Order care calls the shopper, offers the closest alternative and saves their choice for each item before the order goes out.
How an order gets sorted
- 01
An item is missing
Your system flags the order and the items that are out of stock.
- 02
The shopper gets a call
The agent goes through the missing items one by one.
- 03
The closest fit comes first
It offers the nearest alternative and moves to the next one if the shopper says no.
- 04
Every choice is saved
Replace, remove or check with the branch: each decision goes back to your team.
What it handles
Closest alternative first
Suggestions start from the nearest match to what was ordered.
Price only when it costs more
The shopper hears about money only when the alternative is pricier.
A decision per item
Every item ends as replaced, removed or waiting on the branch.
Branch checks
If the shopper wants the branch to check, the request goes to your team.
Complaints logged
Complaints are saved for your team, including fee waiver requests.
Someone else answers?
The agent asks them to decide for the shopper, so the order isn’t held up.