Customer support that answers at any hour
The agent answers common questions on calls and WhatsApp from your own knowledge, day and night, and passes the complex ones to your team with the full context.
How a support call is handled
- 01
Every call is answered
At once, at any hour, with no queue.
- 02
The question is understood
In the customer’s dialect, even mixing Arabic and English.
- 03
Answered from your knowledge
Your policies, prices and FAQs, not guesses.
- 04
Or passed to your team
Complex or sensitive cases go to a person with what was said.
What it handles
Your knowledge base
Answers come from the information you give it.
Calls & WhatsApp
The same answers on both channels.
Handover with context
The customer doesn’t repeat themselves.
What customers ask
See the top questions and where callers get stuck.